Shipping & Delivery Policy – [ColorholicsMarketplace]
1. Introduction
[ColorholicsMarketplace] (“We,” “Us,” or “Our”) is committed to providing a reliable and transparent shipping and delivery experience for both vendors and customers. This Shipping & Delivery Policy outlines our shipping methods, delivery times, and related processes.
2. Shipping Methods
Vendors on [ColorholicsMarketplace] may choose from the following shipping methods:
a. Vendor Shipping: Vendors handle shipping and delivery directly. Vendors are responsible for selecting their preferred shipping carriers, rates, and shipping times. Customers will be informed of the selected shipping method during the checkout process.
b. Marketplace Shipping: [ColorholicsMarketplace] offers centralized shipping for vendors who opt to use this service. We work with trusted shipping partners to ensure timely and reliable deliveries. Customers will be provided with shipping details and tracking information.
3. Estimated Delivery Times
Delivery times may vary based on the vendor’s location, shipping method, and the destination of the customer’s order. Estimated delivery times will be communicated to customers during the checkout process. While we strive to meet these estimates, actual delivery times may occasionally be affected by factors beyond our control, such as weather, holidays, or carrier delays.
4. Shipping Costs
Shipping costs are determined by the vendor for Vendor Shipping and are displayed to customers during the checkout process. For Marketplace Shipping, shipping costs may vary depending on the vendor and location, and they will also be displayed to customers during checkout.
5. Tracking Orders
Customers will receive order confirmation emails with tracking information once their order is shipped. They can use this information to track the status and location of their order.
6. International Shipping
We support international shipping for vendors who choose to offer their products globally. Please note that international shipping may involve additional fees, customs duties, and longer delivery times. Customers are responsible for any customs or import duties.
7. Order Consolidation
To enhance efficiency and reduce environmental impact, we may consolidate multiple items from the same vendor into a single shipment, when feasible.
8. Lost or Delayed Shipments
In the rare event of a lost or significantly delayed shipment, please contact our customer support team at [info@colorholicsmarketplace.com]. We will work with the relevant parties to resolve the issue promptly.
9. Returns Due to Shipping Issues
Customers may initiate returns due to shipping-related issues, such as damaged items or items not received. Please refer to our Refund and Returns Policy for information on how to handle these situations.
10. Changes to this Policy
We reserve the right to modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting on our website.
By using [Colorholicsmarketplace], vendors agree to comply with this Shipping & Delivery Policy.
If you have any questions or concerns about this policy, please contact our customer support team.
info@ColorholicsMarketplace.com
